Everyone has their own learning styles and monetary means, but fortunately there are many learning options available to fit all needs. To help you on your educational odyssey, Mason Frank has investigated and collated the below list of dependable, credible Salesforce training resources. We’ve categorized the learning methodologies for ease of use – whether it’s for a classroom setting office or training.
As most marketers will tell you, a well-designed and organized training course will help retain & keep new users interested and learning, which is essential if the goal is sales. Salesforce provides one-stop solution for e-learning and allows its modules to be downloaded and used with no hassle or restrictions. These Salesforce modules include:
Salesforce Marketing Cloud: For e-business, e-commerce and web-based customer support, the Salesforce Marketing Cloud provides comprehensive training resources. These courses are broken down into relevant topics that are of utmost importance to every Salesforce customer. Topics such as: CRM – how to understand, analyze and optimize CRM data; CRM Integration – integrating CRM data with other external systems; Sales Performance – how to measure sales performance across the entire organization; Social Learning – leveraging social media and other online tools to engage customers in real-time; and Customer Service Resolutions – resolving customer service issues quickly and easily.
There are also several other sections within the Salesforce Marketing Cloud that further consolidate and outline the information presented in the various modules. Salesforce Training can help you increase your knowledge and proficiency with the Salesforce tools and systems, while arming you with the skills and methods necessary to make informed decisions in any given situation. Salesforce Training courses are available through: authorized Salesforce resellers, Microsoft certified resellers and the official Salesforce Learning portal.
If you are interested in learning more about the Salesforce platforms and would like to develop more sophisticated business processes, then a Salesforce training program will help you build the foundation that you need for continuous improvement. In addition to taking the initial training courses, some companies may choose to take a certification test to demonstrate their technical expertise. The two popular certifications offered by Salesforce are Certified Salesforce Professional (CSP) and Certified Salesforce Architect (CSRA). By taking the time to learn more about the products and services offered by Salesforce, you can develop the best training resources possible to leverage the power and reach the goals of your organization.